Privacy Policy

Fedalom Travels Consult Ltd (“Fedalom”, “we”, “us”) is a travel agency registered in Ghana and based in Accra. We arrange flights, hotels, tour packages and visa assistance for our clients through this website, fedalom.com, and over phone, email and WhatsApp.

This policy explains what personal information we collect when you use our website and services, why we collect it, who we share it with, and the rights you have over it. It is written to comply with Ghana’s Data Protection Act, 2012 (Act 843).

We collect information in the following situations:

• Bookings. When you book a flight, hotel, tour or deal, we collect the details needed to make the booking: traveler names as they appear on the passport, date of birth, passport number and expiry where required, nationality, and contact details (email and phone number).
• Visa applications. When you use our visa assistance service we collect the application details and supporting documents you provide (for example passport scans, photographs, financial or employment documents required by the destination country).
• Enquiries and trip planning. When you contact us through the contact form or the Plan Your Trip tool, we receive the details you type — your name, contact information and trip preferences. The Plan Your Trip tool sends your request to us through your own WhatsApp; nothing you type there is stored on our servers unless you send it.
• Payments. Payments are processed by Paystack. We receive confirmation that a payment succeeded, the amount and a transaction reference. We never see or store your full card number or mobile money credentials.
• Website usage. We use Vercel Analytics, which collects anonymous, aggregated page-view statistics and does not use cookies or track you across sites. We also keep our own first-party page-view record: a random session identifier stored in your browser for the visit, the pages you view, and the referring site, sent to our own analytics endpoint. The only cookie we set ourselves is a functional one (active_theme) that remembers your display theme.

We use your information to:

• make and manage your bookings with airlines, hotels, tour operators and other travel suppliers;
• prepare and submit visa applications you have asked us to assist with;
• process payments and issue confirmations and receipts;
• respond to your enquiries and provide customer support before, during and after travel;
• meet legal, tax and regulatory obligations; and
• understand, in aggregate, how our website is used, including through the first-party page-view record described above.

We do not sell your personal information, and we do not use it for third-party advertising.

We share personal information only where it is necessary to deliver the service you asked for:

• Travel suppliers. Airlines, hotels, tour operators and their booking systems receive the traveler details needed to confirm your booking. Their own privacy policies apply to their use of your data.
• Embassies and visa authorities. If we assist with a visa, your application details and documents are submitted to the relevant embassy, consulate or visa centre.
• Paystack. Our payment processor handles your payment details under its own security certifications and privacy policy.
• WhatsApp. Booking requests, trip plans and messages you send us through WhatsApp are transmitted via WhatsApp and processed by Meta under WhatsApp’s own terms and privacy policy.
• Service providers. Companies that host our website and store our data (for example our hosting and analytics providers) process limited data on our behalf.
• Authorities. We may disclose information where the law requires it or to protect our legal rights.

Because travel is international by nature, fulfilling a booking may involve transferring your details to suppliers outside Ghana. We only transfer what the booking requires.

We keep booking and payment records for as long as we need them to manage your travel and to meet accounting, tax and legal obligations. Visa documents are kept only as long as needed to complete your application and any follow-up, after which they are deleted on request or in our periodic clean-ups. You can ask us to delete your information at any time — see “Your rights” below.

Under the Data Protection Act, 2012 (Act 843), you have the right to:

• ask what personal information we hold about you (access);
• have inaccurate information corrected;
• ask us to delete information we no longer need to keep for legal reasons;
• object to particular uses of your information; and
• complain to the Data Protection Commission of Ghana if you believe we have mishandled your data.

To exercise any of these rights, email us at bookings@fedalom.com. We respond to verified requests within a reasonable time and never charge for a first request.

We protect your information with industry-standard measures: the website is served over HTTPS, payment processing is handled entirely by Paystack’s certified systems, and access to booking and visa records is limited to Fedalom staff who need it to do their work. Details you enter during checkout are held only in your browser (session storage) until you submit your request. No system is perfectly secure, but we work to keep the risk low and will inform you and the regulator of any breach as the law requires.

Our services are booked by adults. We collect a child’s details (such as name, date of birth and passport number) only when an adult includes the child in a booking, and we use them solely for that booking.

We update this policy when our practices change. The “Last updated” date at the top shows the current version. Material changes will be highlighted on this page.

Fedalom Travels Consult Ltd, Accra, Ghana. Email: bookings@fedalom.com · Phone/WhatsApp: +233 24 403 2904. We are happy to answer any question about this policy or your data.