Terms of Service

These terms govern your use of fedalom.com and the travel services of Fedalom Travels Consult Ltd (“Fedalom”, “we”, “us”), a travel agency registered in Ghana and based in Accra. By using this website or asking us to arrange travel for you, you accept these terms.

If you make a booking on behalf of other travelers, you confirm that you are authorised to accept these terms for them and that the details you provide for them are accurate.

Fedalom acts as an agent. We arrange flights, hotels, tours, deals and visa assistance that are ultimately provided by third parties — airlines, hotels, tour operators, embassies and other suppliers. Your contract for the travel service itself is with the supplier, and the supplier’s own conditions (for example an airline’s fare rules and conditions of carriage) apply alongside these terms.

We choose our suppliers with care, but we do not operate the flights, hotels or tours ourselves and are not responsible for a supplier’s own acts, omissions, delays or cancellations. Where a supplier fails, we will help you pursue the remedies the supplier offers.

Submitting a booking request on the website does not by itself confirm your booking. It sends your request to a Fedalom travel consultant, who follows up with you — usually on WhatsApp — to confirm availability and arrange payment. Depending on the booking, payment may be taken on the website at checkout or arranged directly with your consultant, for example by a payment link.

• Prices on the website are shown in Ghana cedis (GHS) unless stated otherwise, and include the taxes and fees stated at checkout or quoted by your consultant.
• Fares and availability change quickly. A booking is confirmed only when you receive our confirmation with a booking reference, after payment. If a price was published in error or a fare can no longer be issued at the shown price, we will offer you the correct price or a full refund of what you paid.
• Where payment is taken on the website, it is processed by Paystack and may be made by card or mobile money. Where payment is arranged through your consultant, it is collected using a method they provide (for example a payment link). Either way, we never see or store your full card or mobile money details.
• You are responsible for the accuracy of the details you give us — in particular traveler names exactly as they appear on the passport. Corrections after ticketing may attract supplier fees.

• Cancellations and changes are governed by the fare or booking rules of the airline, hotel or tour operator for your booking. Some fares are non-refundable or non-changeable; where the supplier permits a refund or change, supplier penalties may apply.
• Fedalom service fees cover our work arranging the booking and may be non-refundable even where the supplier refunds the fare.
• Refunds are returned to the payment method used for the booking, after the supplier releases the funds. Supplier refund timelines vary and are outside our control.
• To cancel or change a booking, contact us as early as possible at bookings@fedalom.com or on WhatsApp at +233 24 403 2904.

You are responsible for ensuring that every traveler has valid travel documents: a passport with sufficient validity, the visas the destination and transit countries require, and any health documentation (such as vaccination certificates) required for the journey.

Our visa assistance service helps you prepare and submit applications. Visa decisions are made solely by the issuing authority. We cannot guarantee that a visa will be granted, and application fees (including embassy fees and our service fees) are generally not refundable if an application is refused.

We communicate about bookings by email, phone and WhatsApp. When you choose to contact us through WhatsApp (including from the Plan Your Trip tool), your messages are carried by WhatsApp under its own terms and privacy policy. Please keep your contact details up to date so schedule changes can reach you.

You agree not to:

• make speculative, false or fraudulent bookings or bookings in anticipation of demand;
• use bots, scrapers or similar tools to access the website or its content, other than ordinary search-engine indexing;
• attempt to interfere with the website’s security or operation; or
• use the website for any unlawful purpose.

The Fedalom name, logo and the content of this website (text, design, graphics) belong to Fedalom Travels Consult Ltd or its licensors. You may not reproduce them for commercial purposes without our written permission.

Nothing in these terms excludes liability that cannot be excluded under Ghanaian law. Subject to that:

• we are not liable for the acts or omissions of airlines, hotels, tour operators, embassies or other suppliers, nor for events beyond our reasonable control (for example weather, strikes, epidemics or government action);
• our total liability to you in connection with a booking is limited to the amount of the Fedalom service fees you paid for that booking; and
• we are not liable for indirect losses such as missed connections booked separately, lost earnings or costs of substitute arrangements.

We strongly recommend that all travelers hold suitable travel insurance covering cancellation, medical costs and baggage.

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction over any dispute arising from them. We would always rather resolve a problem directly — contact us first and we will do our best to put things right.

We may update these terms from time to time. The version published on this page at the time you make a booking is the version that applies to that booking. The “Last updated” date at the top shows the current version.

Fedalom Travels Consult Ltd, Accra, Ghana. Email: bookings@fedalom.com · Phone/WhatsApp: +233 24 403 2904.